1. Introduction

The purpose of this Manual is to set forth basic guidelines for the day-to-day operation of the Company.  It is not intended to cover every situation or circumstance or to answer every question about Company procedures.  Any question not covered in this Manual should be referred to office management, who will decide and be guided in such decision making by personal experience, the Redwood Support Center Guides,  CENTURY 21® Corporate Policy and Procedures, the Realtor® Code of Ethics, Multiple Listing Service (MLS) rules and regulations of the State or Local Real Estate Commission, as well as applicable State, Federal and Local laws.