2.4 Complaint Procedure

CENTURY 21® Redwood Realty provides you with a convenient and reliable method for reporting incidents of alleged harassment, including sexual harassment, and discrimination. Anyone who feels harassed or discriminated against is encouraged to immediately inform the alleged offender that the behavior is unwelcome. In many instances, the person is unaware their conduct is offensive and this action alone may often resolve the problem.

If the informal discussion with the alleged offender is unsuccessful in remedying the problem, or if you do not feel comfortable with such an approach, you should immediately report the conduct to your immediate supervisor, manager or Company owner or the Insperity Anti-Harassment Hotline number at 844-677-3030.

We cannot resolve a harassment or discrimination problem, unless we know about it. Therefore, it is your responsibility to bring those kinds of problems to our attention so we can take the necessary steps to correct any problems. The report should include all facts available to you regarding the alleged harassment, sexual harassment, or discrimination.

Confidentiality

All reports of alleged harassment, sexual harassment, or discrimination will be treated seriously. Confidentiality will be maintained to the extent possible. However, to conduct a thorough investigation, certain information may need to be disclosed to other individuals, including the alleged offender. Consequently, absolute confidentiality cannot be promised and cannot be guaranteed. 

Investigative Procedure

Once a complaint of alleged harassment, sexual harassment, or discrimination is received, we will begin a prompt and thorough investigation. The investigation may include interviews with all involved Agents, including the alleged harasser, and any Agents who are aware of facts or incidents alleged to have occurred.

Following an investigation, CENTURY 21® Redwood Realty will promptly take any necessary and appropriate disciplinary action. Disciplinary action will be taken if the investigation reveals that an Agent has acted in a manner that is not in alignment with the goals of this Policy. CENTURY 21® Redwood Realty may address any workplace issue discovered during an investigation. This may include some or all of the following steps:

1.   Restore any lost terms, conditions, or benefits of affiliation to the complaining Agent.

2.   Discipline the alleged harasser. This discipline may include written disciplinary warnings, transfer, demotion, suspension and/or termination of affiliation.

If the alleged harassment, sexual harassment, or discrimination is from a vendor, contractor, customer or other third party, CENTURY 21® Redwood Realty will take appropriate action to stop the conduct.

If you have made a complaint but feel that the action taken in response has not remedied the situation, you should make an additional complaint to Human Resources following the complaint procedure outlined in this Policy.