3.2 Troubleshooting

Immediately report any problems to the EVP that pertain to:

• A party to a transaction, where at least one side is represented by the Company, having complaints involving their real estate transaction.
• Automobile accidents occurring while the Agent is participating in real estate brokerage transactions.
• Criminal charges against the Agent.
• Civil lawsuits or administrative actions involving real estate brokerage transactions in the Firm.
• Any decision to file suit for commissions on behalf of the Firm, or to file an arbitration request concerning such commissions, shall be the sole decision of the EVP on a case by case basis.
• Should any lawsuits or threat of lawsuits result in legal or court costs, such expenses shall be shared by the Firm and the Agent in an amount determined by the EVP considering the nature of the Agent's participation and the nature of the lawsuit.  This decision shall remain with the EVP and will be made on a case by case basis.
• Contacts concerning disciplinary actions or other purposes.
• Party default under a ratified contract.
• Threatened legal or administrative actions involving the parties and/or a real estate transaction.
• Acts of possible discrimination committed by Agents, Associates, or parties to transactions. 
• Unresolved disputes between Agents, within or outside the Firm
• Physical injuries within the office or while in performance of services or duties in the name of the Broker.
• Local Board/Association contacts concerning disciplinary action or other purposes.